Q&A

What is ePK Portal?

ePK portal is a website of Zagrebparking, which enables users to make online purchases of privileged parking permits.

How to register?

Users can register on ePK portal by entering all the required data. Registration will be confirmed after clicking on the activation code.

How to get authorized and what is authorization used for?

Authorization is needed to validate entered data for the purpose of granting rights to buy preferential parking tickets. The authorization is valid up to 12 months, after which it is necessary to repeat authorization

What if my authorization was not approved?

If the authorization has not been approved, the user will receive detailed instructions on how to proceed to his user account created on ePK portal.

What are the payment options on the ePK Portal and whom to contact in case of payment problems?

Shopping on this web site is possible with credit and debit bank cards. Payment by bank card is managed by a third party (HT d.d.) through the HT PayWay (HT authorization service and billing of credit and debit bank cards via the Internet) service. In case of payment difficulties, the user should contact his credit card provider.

Where I can find General Terms and Conditions for ePK Portal use?

General Terms of Use of ePK portal may be found on the website of the branch, Zagrebparking, and on ePK portal under the tab Terms of Use.

Should I get a receipt for purchases made on ePK Portal?

For every purchase made via ePK portal the user receives an invoice, which is sent by e-mail and can also be found under "My Purchases" tab. If the user does not receive an invoice for a privileged parking permit, he can contact the Complaints and Information Department.

Do I need to place "something" under the vehicle windshield?

By purchasing a parking permit through ePK portal, your information is entered in the electronic info system of Zagrebparking, and this electronic permit cannot be displayed when using public parking lots in the City of Zagreb.

What are the grounds for Zagrebparking's issuance of electronic PPP?

Branch Zagrebparking issues privileged parking permits in electronic form based on the Decision on Parking Organization and Payment Method (Official Gazette of the City of Zagreb 12/11; Article 19).

How can you pay for a daily parking permit?

System provides a payment option for a DPP issued according to the Decision and the Ordinance. The system does not allow purchasing of daily parking permits in advance or payment of DPPs for which an invoice has already been issued.

What is a commercial parking permit?

Commercial permit is a colloquial expression for a weekly, monthly and annual permit for which it is not necessary to meet the conditions pertaining to residence and ownership of the vehicle, which must be met in order to purchase a privileged parking permit.

Which documents are necessary for the authorization to be granted?

After entering the applicant's information, it is necessary to enclose the documents based on which authorization will be granted:

Submitting required documents for review?

Sending is done by selecting a scanned document (file in a supported format) on the button "Choose file". By clicking the "Authorization" button, the complete request with accompanying documentation is sent for verification and approval, which is followed by purchase of disability parking permit label.

Kako istaknuti plaćeno odobrenje za parkiranje vozila osoba s invaliditetom na vozilu?

Prema Odluci o organizaciji i načinu naplate parkiranja plaćeno odobrenje nije potrebno istaknuti na vozilu.